When the State Meets the Street : Public Service and Moral Agency /
Zacka, Bernardo
When the State Meets the Street : Public Service and Moral Agency / Bernardo Zacka. - 1 online resource (320 p.) : 1 halftone, 3 line illustrations, 2 tables
Frontmatter -- Contents -- Preface -- Introduction -- Chapter 1: Street-Level Discretion -- Chapter 2: Three Pathologies. The Indifferent, the Enforcer, and the Caregiver -- Chapter 3: A Gymnastics of the Self. Coping with the Everyday Pressures of Street-Level Work -- Chapter 4: When the Rules Run Out. Informal Taxonomies and Peer-Level Accountability -- Chapter 5: Impossible Situations. On the Breakdown of Moral Integrity at the Front Lines of Public Service -- Conclusion -- Notes -- Bibliography -- Acknowledgments -- Index
restricted access http://purl.org/coar/access_right/c_16ec
Bernardo Zacka probes the complex moral lives of street-level bureaucrats—the frontline social and welfare workers, police officers, and educators who represent government’s human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield significant discretion and make decisions that profoundly affect people’s lives.
Mode of access: Internet via World Wide Web.
In English.
9780674981423
10.4159/9780674981423 doi
Civil service--Moral and ethical aspects--Northeastern States.
Local government--Moral and ethical aspects--Northeastern States.
Municipal officials and employees--Northeastern States.
POLITICAL SCIENCE / History & Theory.
JF1601 / .Z34 2017eb
172/.2
When the State Meets the Street : Public Service and Moral Agency / Bernardo Zacka. - 1 online resource (320 p.) : 1 halftone, 3 line illustrations, 2 tables
Frontmatter -- Contents -- Preface -- Introduction -- Chapter 1: Street-Level Discretion -- Chapter 2: Three Pathologies. The Indifferent, the Enforcer, and the Caregiver -- Chapter 3: A Gymnastics of the Self. Coping with the Everyday Pressures of Street-Level Work -- Chapter 4: When the Rules Run Out. Informal Taxonomies and Peer-Level Accountability -- Chapter 5: Impossible Situations. On the Breakdown of Moral Integrity at the Front Lines of Public Service -- Conclusion -- Notes -- Bibliography -- Acknowledgments -- Index
restricted access http://purl.org/coar/access_right/c_16ec
Bernardo Zacka probes the complex moral lives of street-level bureaucrats—the frontline social and welfare workers, police officers, and educators who represent government’s human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield significant discretion and make decisions that profoundly affect people’s lives.
Mode of access: Internet via World Wide Web.
In English.
9780674981423
10.4159/9780674981423 doi
Civil service--Moral and ethical aspects--Northeastern States.
Local government--Moral and ethical aspects--Northeastern States.
Municipal officials and employees--Northeastern States.
POLITICAL SCIENCE / History & Theory.
JF1601 / .Z34 2017eb
172/.2