Library User Metaphors and Services : How Librarians look at their Users /
Johannsen, Carl Gustav
Library User Metaphors and Services : How Librarians look at their Users / Carl Gustav Johannsen. - 1 online resource (174 p.) - Current Topics in Library and Information Practice , 2191-2742 .
Frontmatter -- Acknowledgements -- Contents -- 1. Introduction -- 2. User segmentation in libraries – from library usage patterns to lifestyle segments -- 3. Theoretical considerations concerning metaphors, images, and similar concepts and idea transfer in organizations -- 4. Five library user metaphors -- 5. Library services and user metaphors -- 6. Library user metaphors and the experience society -- 7. Conclusions -- References
restricted access http://purl.org/coar/access_right/c_16ec
How do library professionals talk about and refer to library users, and how is this significant? In recent decades, the library profession has conceived of users in at least five different ways, viewing them alternatively as citizens, clients, customers, guests, or partners. This book argues that these user metaphors crucially inform librarians' interactions with the public, and, by extension, determine the quality and content of the services received. The ultimate aim of this book is to provide library professionals with insights and tools for avoiding common pitfalls associated with false or professionally inadequate conceptions of library users.
Mode of access: Internet via World Wide Web.
In English.
9783110419658 9783110418569 9783110418545
10.1515/9783110418545 doi
2015298343
Library users.
Public services (Libraries)
Benutzer.
Bibliothekspersonal.
Kommunikation.
Semantik.
LANGUAGE ARTS & DISCIPLINESÂ / Library & Information Science / General.
Z711 / .J64 2015
Library User Metaphors and Services : How Librarians look at their Users / Carl Gustav Johannsen. - 1 online resource (174 p.) - Current Topics in Library and Information Practice , 2191-2742 .
Frontmatter -- Acknowledgements -- Contents -- 1. Introduction -- 2. User segmentation in libraries – from library usage patterns to lifestyle segments -- 3. Theoretical considerations concerning metaphors, images, and similar concepts and idea transfer in organizations -- 4. Five library user metaphors -- 5. Library services and user metaphors -- 6. Library user metaphors and the experience society -- 7. Conclusions -- References
restricted access http://purl.org/coar/access_right/c_16ec
How do library professionals talk about and refer to library users, and how is this significant? In recent decades, the library profession has conceived of users in at least five different ways, viewing them alternatively as citizens, clients, customers, guests, or partners. This book argues that these user metaphors crucially inform librarians' interactions with the public, and, by extension, determine the quality and content of the services received. The ultimate aim of this book is to provide library professionals with insights and tools for avoiding common pitfalls associated with false or professionally inadequate conceptions of library users.
Mode of access: Internet via World Wide Web.
In English.
9783110419658 9783110418569 9783110418545
10.1515/9783110418545 doi
2015298343
Library users.
Public services (Libraries)
Benutzer.
Bibliothekspersonal.
Kommunikation.
Semantik.
LANGUAGE ARTS & DISCIPLINESÂ / Library & Information Science / General.
Z711 / .J64 2015