Dealing with an International Clientele: Communications, Diplomacy and Etiquette /
Meredith, Meri
Dealing with an International Clientele: Communications, Diplomacy and Etiquette / Meri Meredith. - 1 online resource (241 p.) - Information Services Management Series .
Frontmatter -- Contents -- Acknowledgments -- Introduction -- Chapter One. The Problem -- Chapter Two. Welcome -- Chapter Three. Respect -- Chapter Four. Speak Slowly and Distinctly -- Chapter Five. Communication -- Chapter Six. Etiquette -- Chapter Seven. Diplomacy -- Chapter Eight. Learning versus Teaching -- Chapter Nine. Cultures of the World, A-I -- Chapter Ten. Cultures of the World, J-W -- Backmatter
restricted access http://purl.org/coar/access_right/c_16ec
This book is aimed at all librarians and information professionals working in culturally diverse environments, whether in an academic, public or commercial setting. It addresses the issues of communication, diplomatic etiquette and common courtesies from a wide range of cultures and of how to provide library services across cultural boundaries and languages. Each chapter clearly defines a different aspect and provides clear guidance and strategies for librarians to follow in their everyday work. The book is packed with advice on how to deal with many of the situations, which arise as the result of different cultural backgrounds and language.
Mode of access: Internet via World Wide Web.
In English.
9783598243707 9783598440120
10.1515/9783598440120 doi
LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General.
Dealing with an International Clientele: Communications, Diplomacy and Etiquette / Meri Meredith. - 1 online resource (241 p.) - Information Services Management Series .
Frontmatter -- Contents -- Acknowledgments -- Introduction -- Chapter One. The Problem -- Chapter Two. Welcome -- Chapter Three. Respect -- Chapter Four. Speak Slowly and Distinctly -- Chapter Five. Communication -- Chapter Six. Etiquette -- Chapter Seven. Diplomacy -- Chapter Eight. Learning versus Teaching -- Chapter Nine. Cultures of the World, A-I -- Chapter Ten. Cultures of the World, J-W -- Backmatter
restricted access http://purl.org/coar/access_right/c_16ec
This book is aimed at all librarians and information professionals working in culturally diverse environments, whether in an academic, public or commercial setting. It addresses the issues of communication, diplomatic etiquette and common courtesies from a wide range of cultures and of how to provide library services across cultural boundaries and languages. Each chapter clearly defines a different aspect and provides clear guidance and strategies for librarians to follow in their everyday work. The book is packed with advice on how to deal with many of the situations, which arise as the result of different cultural backgrounds and language.
Mode of access: Internet via World Wide Web.
In English.
9783598243707 9783598440120
10.1515/9783598440120 doi
LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General.