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Design Thinking for the Greater Good : Innovation in the Social Sector / Jeanne Liedtka, Randy Salzman, Daisy Azer.

By: Contributor(s): Material type: TextTextSeries: Columbia Business School PublishingPublisher: New York, NY : Columbia University Press, [2018]Copyright date: ©2017Description: 1 online resource : 57 color figuresContent type:
Media type:
Carrier type:
ISBN:
  • 9780231179522
  • 9780231545853
Subject(s): DDC classification:
  • 361.00684
Other classification:
  • online - DeGruyter
Online resources: Available additional physical forms:
  • Issued also in print.
Contents:
Frontmatter -- CONTENTS -- Acknowledgments -- Part I. Why Design Thinking? -- 1. Catalyzing a Conversation for Change -- 2. How Do We Get There from Here? A Tale of Two Managers -- Part II. The Stories -- 3. Igniting Creative Confidence at US Health and Human Services -- 4. Including New Voices at the Kingwood Trust -- 5. Scaling Design Thinking at Monash Medical Centre -- 6. Turning Debate into Dialogue at the US Food and Drug Administration -- 7. Fostering Community Conversations in Iveragh, Ireland -- 8. Connecting-and Disconnecting-the Pieces at United Cerebral Palsy -- 9. The Power of Local at the Community Transportation Association of America -- 10. Bridging Technology and the Human Experience at the Transportation Security Administration -- 11. Making Innovation Safe at MasAgro -- 12. Integrating Design and Strategy at Children's Health System of Texas -- Part III. Moving into Action: Bringing Design Thinking to Your Organization -- 13. The Four-Question Methodology in Action: Laying the Foundation -- 14. The Four-Question Methodology in Action: Ideas to Experiments -- 15. Building Organizational Capabilities -- Notes -- Index
Summary: Facing especially wicked problems, social sector organizations are searching for powerful new methods to understand and address them. Design Thinking for the Greater Good goes in depth on both the how of using new tools and the why. As a way to reframe problems, ideate solutions, and iterate toward better answers, design thinking is already well established in the commercial world. Through ten stories of struggles and successes in fields such as health care, education, agriculture, transportation, social services, and security, the authors show how collaborative creativity can shake up even the most entrenched bureaucracies-and provide a practical roadmap for readers to implement these tools.The design thinkers Jeanne Liedtka, Randy Salzman, and Daisy Azer explore how major agencies like the Department of Health and Human Services and the Transportation and Security Administration in the United States, as well as organizations in Canada, Australia, and the United Kingdom, have instituted principles of design thinking. In each case, these groups have used the tools of design thinking to reduce risk, manage change, use resources more effectively, bridge the communication gap between parties, and manage the competing demands of diverse stakeholders. Along the way, they have improved the quality of their products and enhanced the experiences of those they serve. These strategies are accessible to analytical and creative types alike, and their benefits extend throughout an organization. This book will help today's leaders and thinkers implement these practices in their own pursuit of creative solutions that are both innovative and achievable.
Holdings
Item type Current library Call number URL Status Notes Barcode
eBook eBook Biblioteca "Angelicum" Pont. Univ. S.Tommaso d'Aquino Nuvola online online - DeGruyter (Browse shelf(Opens below)) Online access Not for loan (Accesso limitato) Accesso per gli utenti autorizzati / Access for authorized users (dgr)9780231545853

Frontmatter -- CONTENTS -- Acknowledgments -- Part I. Why Design Thinking? -- 1. Catalyzing a Conversation for Change -- 2. How Do We Get There from Here? A Tale of Two Managers -- Part II. The Stories -- 3. Igniting Creative Confidence at US Health and Human Services -- 4. Including New Voices at the Kingwood Trust -- 5. Scaling Design Thinking at Monash Medical Centre -- 6. Turning Debate into Dialogue at the US Food and Drug Administration -- 7. Fostering Community Conversations in Iveragh, Ireland -- 8. Connecting-and Disconnecting-the Pieces at United Cerebral Palsy -- 9. The Power of Local at the Community Transportation Association of America -- 10. Bridging Technology and the Human Experience at the Transportation Security Administration -- 11. Making Innovation Safe at MasAgro -- 12. Integrating Design and Strategy at Children's Health System of Texas -- Part III. Moving into Action: Bringing Design Thinking to Your Organization -- 13. The Four-Question Methodology in Action: Laying the Foundation -- 14. The Four-Question Methodology in Action: Ideas to Experiments -- 15. Building Organizational Capabilities -- Notes -- Index

restricted access online access with authorization star

http://purl.org/coar/access_right/c_16ec

Facing especially wicked problems, social sector organizations are searching for powerful new methods to understand and address them. Design Thinking for the Greater Good goes in depth on both the how of using new tools and the why. As a way to reframe problems, ideate solutions, and iterate toward better answers, design thinking is already well established in the commercial world. Through ten stories of struggles and successes in fields such as health care, education, agriculture, transportation, social services, and security, the authors show how collaborative creativity can shake up even the most entrenched bureaucracies-and provide a practical roadmap for readers to implement these tools.The design thinkers Jeanne Liedtka, Randy Salzman, and Daisy Azer explore how major agencies like the Department of Health and Human Services and the Transportation and Security Administration in the United States, as well as organizations in Canada, Australia, and the United Kingdom, have instituted principles of design thinking. In each case, these groups have used the tools of design thinking to reduce risk, manage change, use resources more effectively, bridge the communication gap between parties, and manage the competing demands of diverse stakeholders. Along the way, they have improved the quality of their products and enhanced the experiences of those they serve. These strategies are accessible to analytical and creative types alike, and their benefits extend throughout an organization. This book will help today's leaders and thinkers implement these practices in their own pursuit of creative solutions that are both innovative and achievable.

Issued also in print.

Mode of access: Internet via World Wide Web.

In English.

Description based on online resource; title from PDF title page (publisher's Web site, viewed 02. Mrz 2022)