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Reinventing Texas Government / Michael Lauderdale.

By: Material type: TextTextPublisher: Austin : University of Texas Press, [2021]Copyright date: ©1999Description: 1 online resource (218 p.)Content type:
Media type:
Carrier type:
ISBN:
  • 9780292799790
Subject(s): DDC classification:
  • 352.1309764
Other classification:
  • online - DeGruyter
Online resources:
Contents:
Frontmatter -- Contents -- Acknowledgments -- Introduction: Change in Texas -- 1. History and Development of the Survey of Organizational Excellence -- 2. The Survey Concept in Organizational Development -- 3. Guidelines for Understanding the SOE Data -- 4. Procedures for Organizational Assessment and Intervention -- 5. Using the SOE in Changing the Organization -- 6. Some Results from Organizations Using the SOE -- 7. How the Pursuit of Quality Undermines the Mass Production/Bureaucratic Model -- 8. Creating the New Paradigm: Thinking Organizations -- Appendix A. Survey of Organizational Excellence -- Appendix B. Examples of Custom Questions and Use of Additional Demographic Options -- Appendix C. Survey Checklists -- Appendix D. Survey Customers -- Notes -- Bibliography -- Index
Summary: The Survey of Organizational Excellence is revolutionizing the operation of Texas state agencies and other governmental and private organizations. Developed and refined over the last twenty years by a team of researchers led by Michael Lauderdale, the survey is a proven tool for improving the effectiveness of state government services through surveys of employee attitudes toward their organizations. In this book, Lauderdale gives a history of the survey and its use under four governors, including George W. Bush. He explains what the survey is, how to use it, and how to apply its results to organizational change and improvement. Step-by-step instructions for planning, implementing, and evaluating the survey are enhanced with real-life case studies from the 140,000 surveys that have been distributed and used by more than 75 different organizations. Lauderdale also sets the survey in a broader perspective by identifying some of the forces currently impelling change in organizations throughout our society and exploring where this push for change is taking us.
Holdings
Item type Current library Call number URL Status Notes Barcode
eBook eBook Biblioteca "Angelicum" Pont. Univ. S.Tommaso d'Aquino Nuvola online online - DeGruyter (Browse shelf(Opens below)) Online access Not for loan (Accesso limitato) Accesso per gli utenti autorizzati / Access for authorized users (dgr)9780292799790

Frontmatter -- Contents -- Acknowledgments -- Introduction: Change in Texas -- 1. History and Development of the Survey of Organizational Excellence -- 2. The Survey Concept in Organizational Development -- 3. Guidelines for Understanding the SOE Data -- 4. Procedures for Organizational Assessment and Intervention -- 5. Using the SOE in Changing the Organization -- 6. Some Results from Organizations Using the SOE -- 7. How the Pursuit of Quality Undermines the Mass Production/Bureaucratic Model -- 8. Creating the New Paradigm: Thinking Organizations -- Appendix A. Survey of Organizational Excellence -- Appendix B. Examples of Custom Questions and Use of Additional Demographic Options -- Appendix C. Survey Checklists -- Appendix D. Survey Customers -- Notes -- Bibliography -- Index

restricted access online access with authorization star

http://purl.org/coar/access_right/c_16ec

The Survey of Organizational Excellence is revolutionizing the operation of Texas state agencies and other governmental and private organizations. Developed and refined over the last twenty years by a team of researchers led by Michael Lauderdale, the survey is a proven tool for improving the effectiveness of state government services through surveys of employee attitudes toward their organizations. In this book, Lauderdale gives a history of the survey and its use under four governors, including George W. Bush. He explains what the survey is, how to use it, and how to apply its results to organizational change and improvement. Step-by-step instructions for planning, implementing, and evaluating the survey are enhanced with real-life case studies from the 140,000 surveys that have been distributed and used by more than 75 different organizations. Lauderdale also sets the survey in a broader perspective by identifying some of the forces currently impelling change in organizations throughout our society and exploring where this push for change is taking us.

Mode of access: Internet via World Wide Web.

In English.

Description based on online resource; title from PDF title page (publisher's Web site, viewed 26. Apr 2022)