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Organizational Report Cards / David L. Weimer, William T. Gormley, Jr.

By: Contributor(s): Material type: TextTextPublisher: Cambridge, MA : Harvard University Press, [2022]Copyright date: ©1999Description: 1 online resource (288 p.)Content type:
Media type:
Carrier type:
ISBN:
  • 9780674272989
Subject(s): DDC classification:
  • 658.4
LOC classification:
  • HD58
Other classification:
  • online - DeGruyter
Online resources:
Contents:
Frontmatter -- Preface -- Contents -- Tables and Figures -- 1 Introduction -- 2 Report Cards As Policy Instruments -- 3 The Politics of Report Cards -- 4 Assessing Organizational Performance -- 5 Audiences and Their Demands -- 6 Organizational Responses -- 7 Public and Private Roles in Report Card Design -- 8 Conclusion -- Selected Guide to Organizational Report Cards -- References -- Index
Summary: In recent years, consumers, professional organizations, government officials, and third-party payers have become increasingly concerned about how to assess the quality of the services provided by organizations in both the private and the public sectors. One new approach is the organizational report card, which compares the performance of organizations such as public schools, colleges, hospitals, and HMOs. This book offers the first comprehensive study of such instruments. It discusses the circumstances under which they are desirable alternatives to other policy instruments, such as regulation; how they should be designed; who is likely to use them and for what purpose; and what role, if any, government should have in their creation. Informed by cases drawn from education, health, and other policy areas, this book develops a conceptual framework for analyzing these issues. It explores the tradeoffs in measuring performance, the methods of communicating results effectively to mass and elite audiences, and the ways in which organizations respond to the data gathered.
Holdings
Item type Current library Call number URL Status Notes Barcode
eBook eBook Biblioteca "Angelicum" Pont. Univ. S.Tommaso d'Aquino Nuvola online online - DeGruyter (Browse shelf(Opens below)) Online access Not for loan (Accesso limitato) Accesso per gli utenti autorizzati / Access for authorized users (dgr)9780674272989

Frontmatter -- Preface -- Contents -- Tables and Figures -- 1 Introduction -- 2 Report Cards As Policy Instruments -- 3 The Politics of Report Cards -- 4 Assessing Organizational Performance -- 5 Audiences and Their Demands -- 6 Organizational Responses -- 7 Public and Private Roles in Report Card Design -- 8 Conclusion -- Selected Guide to Organizational Report Cards -- References -- Index

restricted access online access with authorization star

http://purl.org/coar/access_right/c_16ec

In recent years, consumers, professional organizations, government officials, and third-party payers have become increasingly concerned about how to assess the quality of the services provided by organizations in both the private and the public sectors. One new approach is the organizational report card, which compares the performance of organizations such as public schools, colleges, hospitals, and HMOs. This book offers the first comprehensive study of such instruments. It discusses the circumstances under which they are desirable alternatives to other policy instruments, such as regulation; how they should be designed; who is likely to use them and for what purpose; and what role, if any, government should have in their creation. Informed by cases drawn from education, health, and other policy areas, this book develops a conceptual framework for analyzing these issues. It explores the tradeoffs in measuring performance, the methods of communicating results effectively to mass and elite audiences, and the ways in which organizations respond to the data gathered.

Mode of access: Internet via World Wide Web.

In English.

Description based on online resource; title from PDF title page (publisher's Web site, viewed 31. Jan 2022)