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The Tyranny of Metrics / Jerry Z. Muller.

By: Material type: TextTextPublisher: Princeton, NJ : Princeton University Press, [2019]Copyright date: ©2019Description: 1 online resource (248 p.)Content type:
Media type:
Carrier type:
ISBN:
  • 9780691191911
  • 9780691191263
Subject(s): DDC classification:
  • 658.4013 23
LOC classification:
  • HD58.9
Other classification:
  • online - DeGruyter
Online resources: Available additional physical forms:
  • Issued also in print.
Contents:
Frontmatter -- Contents -- Preface to the Paperback -- Introduction -- I. THE ARGUMENT -- 1. The Argument in a Nutshell -- 2. Recurring Flaws -- II. THE BACKGROUND -- 3. The Origins of Measuring and Paying for Performance -- 4. Why Metrics Became So Popular -- 5. Principals, Agents, and Motivation -- 6. Philosophical Critiques -- III. THE MISMEASURE OF ALL THINGS? Case Studies -- 7. Colleges and Universities -- 8. Schools -- 9. Medicine -- 10. Policing -- 11. The Military -- 12. Business and Finance -- 13. Philanthropy and Foreign Aid -- EXCURSUS -- 14. When Transparency Is the Enemy of Performance: Politics, Diplomacy, Intelligence, and Marriage -- IV. CONCLUSIONS -- 15. Unintended but Predictable Negative Consequences -- 16. When and How to Use Metrics: A Checklist -- Acknowledgments -- Notes -- Index
Summary: How the obsession with quantifying human performance threatens business, medicine, education, government-and the quality of our livesToday, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the rewards based on the numbers. But in our zeal to instill the evaluation process with scientific rigor, we've gone from measuring performance to fixating on measuring itself-and this tyranny of metrics now threatens the quality of our organizations and lives. In this brief, accessible, and powerful book, Jerry Muller uncovers the damage metrics are causing and shows how we can begin to fix the problem. Filled with examples from business, medicine, education, government, and other fields, the book explains why paying for measured performance doesn't work, why surgical scorecards may increase deaths, and much more. But Muller also shows that, when used as a complement to judgment based on personal experience, metrics can be beneficial, and he includes an invaluable checklist of when and how to use them. The result is an essential corrective to a harmful trend that increasingly affects us all.
Holdings
Item type Current library Call number URL Status Notes Barcode
eBook eBook Biblioteca "Angelicum" Pont. Univ. S.Tommaso d'Aquino Nuvola online online - DeGruyter (Browse shelf(Opens below)) Online access Not for loan (Accesso limitato) Accesso per gli utenti autorizzati / Access for authorized users (dgr)9780691191263

Frontmatter -- Contents -- Preface to the Paperback -- Introduction -- I. THE ARGUMENT -- 1. The Argument in a Nutshell -- 2. Recurring Flaws -- II. THE BACKGROUND -- 3. The Origins of Measuring and Paying for Performance -- 4. Why Metrics Became So Popular -- 5. Principals, Agents, and Motivation -- 6. Philosophical Critiques -- III. THE MISMEASURE OF ALL THINGS? Case Studies -- 7. Colleges and Universities -- 8. Schools -- 9. Medicine -- 10. Policing -- 11. The Military -- 12. Business and Finance -- 13. Philanthropy and Foreign Aid -- EXCURSUS -- 14. When Transparency Is the Enemy of Performance: Politics, Diplomacy, Intelligence, and Marriage -- IV. CONCLUSIONS -- 15. Unintended but Predictable Negative Consequences -- 16. When and How to Use Metrics: A Checklist -- Acknowledgments -- Notes -- Index

restricted access online access with authorization star

http://purl.org/coar/access_right/c_16ec

How the obsession with quantifying human performance threatens business, medicine, education, government-and the quality of our livesToday, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the rewards based on the numbers. But in our zeal to instill the evaluation process with scientific rigor, we've gone from measuring performance to fixating on measuring itself-and this tyranny of metrics now threatens the quality of our organizations and lives. In this brief, accessible, and powerful book, Jerry Muller uncovers the damage metrics are causing and shows how we can begin to fix the problem. Filled with examples from business, medicine, education, government, and other fields, the book explains why paying for measured performance doesn't work, why surgical scorecards may increase deaths, and much more. But Muller also shows that, when used as a complement to judgment based on personal experience, metrics can be beneficial, and he includes an invaluable checklist of when and how to use them. The result is an essential corrective to a harmful trend that increasingly affects us all.

Issued also in print.

Mode of access: Internet via World Wide Web.

In English.

Description based on online resource; title from PDF title page (publisher's Web site, viewed 30. Aug 2021)