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Mediated Business Interactions : Intercultural Communication Between Speakers of Spanish / Rosina Márquez Reiter.

By: Material type: TextTextPublisher: Edinburgh : Edinburgh University Press, [2022]Copyright date: ©2011Description: 1 online resource (224 p.) : 5 Figures; 5 figures showing call scriptsContent type:
Media type:
Carrier type:
ISBN:
  • 9780748637201
  • 9780748637218
Subject(s): DDC classification:
  • 658.45
Other classification:
  • online - DeGruyter
Online resources:
Contents:
Frontmatter -- Contents -- Acknowledgements -- Figures -- 1 Introduction -- 2 Methodology -- 3 Openings -- 4 The Negotiation of the Business Exchange -- 5 Closings -- 6 Some Final Reflections: Towards an Understanding of Intercultural Communication in Spanish -- Appendix: Transcription Conventions -- References -- Index
Summary: This is the first monograph to examine mediated business interaction in Spanish. It focuses on communication between native speakers of Spanish from different Spanish-speaking countries with a view to informing our understanding of intercultural communication in a contemporary business environment. Using elements of pragmatics with tools from conversation analysis, the book examines the various activities that telephone conversationalists engage in to supply and demand a service over the phone through the mediational means of Spanish by addressing the following questions.Do speakers of Spanish display similar communicative practices as those observed in other languages when requesting and being offered a service over the phone?Do specifically located activities such as the call openings and closings display similar coordination and ritualisation as that observed in other languages?Does the language seen as a cultural tool reflect a different orientation towards such activities?What strategies do telephone agents and (prospective) clients employ to obtain a sale and either procure the best value for money or obviate it, respectively? And, what role does intercultural communication play in the construction of these practices?
Holdings
Item type Current library Call number URL Status Notes Barcode
eBook eBook Biblioteca "Angelicum" Pont. Univ. S.Tommaso d'Aquino Nuvola online online - DeGruyter (Browse shelf(Opens below)) Online access Not for loan (Accesso limitato) Accesso per gli utenti autorizzati / Access for authorized users (dgr)9780748637218

Frontmatter -- Contents -- Acknowledgements -- Figures -- 1 Introduction -- 2 Methodology -- 3 Openings -- 4 The Negotiation of the Business Exchange -- 5 Closings -- 6 Some Final Reflections: Towards an Understanding of Intercultural Communication in Spanish -- Appendix: Transcription Conventions -- References -- Index

restricted access online access with authorization star

http://purl.org/coar/access_right/c_16ec

This is the first monograph to examine mediated business interaction in Spanish. It focuses on communication between native speakers of Spanish from different Spanish-speaking countries with a view to informing our understanding of intercultural communication in a contemporary business environment. Using elements of pragmatics with tools from conversation analysis, the book examines the various activities that telephone conversationalists engage in to supply and demand a service over the phone through the mediational means of Spanish by addressing the following questions.Do speakers of Spanish display similar communicative practices as those observed in other languages when requesting and being offered a service over the phone?Do specifically located activities such as the call openings and closings display similar coordination and ritualisation as that observed in other languages?Does the language seen as a cultural tool reflect a different orientation towards such activities?What strategies do telephone agents and (prospective) clients employ to obtain a sale and either procure the best value for money or obviate it, respectively? And, what role does intercultural communication play in the construction of these practices?

Mode of access: Internet via World Wide Web.

In English.

Description based on online resource; title from PDF title page (publisher's Web site, viewed 29. Jun 2022)