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Exploring Politeness in Business Emails : A Mixed-Methods Analysis / Vera Freytag.

By: Material type: TextTextSeries: Language at WorkPublisher: Bristol ; Blue Ridge Summit : Multilingual Matters, [2019]Copyright date: ©2019Description: 1 online resourceContent type:
Media type:
Carrier type:
ISBN:
  • 9781788925952
  • 9781788925969
Subject(s): LOC classification:
  • HF5721 .F754 2020
Other classification:
  • online - DeGruyter
Online resources: Available additional physical forms:
  • Issued also in print.
Contents:
Frontmatter -- Contents -- Tables and Figures -- Abbreviations -- 1. Directive Speech Events in Business Emails -- 2. A Mixed-Method Approach to the Analysis of Speech Events -- 3. A Cross-Cultural Analysis of English and Spanish Email Directives -- 4. The Contextual Complexity of Email Directives -- 5. The Study of Politeness in Business Emails: Concluding Observations -- Appendices -- References -- Index
Summary: Exploring Politeness in Business Emails explores the contextual complexities of workplace emails by comparing British English and Peninsular Spanish directive speech events and systematically assessing the impact of contextual factors. Through a combination of qualitative and quantitative methods of data collection and analysis, and the inclusion of metapragmatic insights in the interpretation of the results, the book offers an innovative approach to the study of politeness. The book partially contradicts previous assumptions about English and Spanish directives and provides new insights into the role of politeness in the workplace. By offering a meticulous account of the linguistic choices made by the English and Spanish first language users and the contextual factors influencing these choices, the book suggests far-reaching implications for future research in cross-cultural pragmatics and business discourse, as well as practical implications relevant for academics, postgraduate students and practitioners interested in these fields.
Holdings
Item type Current library Call number URL Status Notes Barcode
eBook eBook Biblioteca "Angelicum" Pont. Univ. S.Tommaso d'Aquino Nuvola online online - DeGruyter (Browse shelf(Opens below)) Online access Not for loan (Accesso limitato) Accesso per gli utenti autorizzati / Access for authorized users (dgr)9781788925969

Frontmatter -- Contents -- Tables and Figures -- Abbreviations -- 1. Directive Speech Events in Business Emails -- 2. A Mixed-Method Approach to the Analysis of Speech Events -- 3. A Cross-Cultural Analysis of English and Spanish Email Directives -- 4. The Contextual Complexity of Email Directives -- 5. The Study of Politeness in Business Emails: Concluding Observations -- Appendices -- References -- Index

restricted access online access with authorization star

http://purl.org/coar/access_right/c_16ec

Exploring Politeness in Business Emails explores the contextual complexities of workplace emails by comparing British English and Peninsular Spanish directive speech events and systematically assessing the impact of contextual factors. Through a combination of qualitative and quantitative methods of data collection and analysis, and the inclusion of metapragmatic insights in the interpretation of the results, the book offers an innovative approach to the study of politeness. The book partially contradicts previous assumptions about English and Spanish directives and provides new insights into the role of politeness in the workplace. By offering a meticulous account of the linguistic choices made by the English and Spanish first language users and the contextual factors influencing these choices, the book suggests far-reaching implications for future research in cross-cultural pragmatics and business discourse, as well as practical implications relevant for academics, postgraduate students and practitioners interested in these fields.

Issued also in print.

Mode of access: Internet via World Wide Web.

In English.

Description based on online resource; title from PDF title page (publisher's Web site, viewed 24. Apr 2022)