TY  - BOOK
AU  - Zacka,Bernardo
TI  - When the State Meets the Street: Public Service and Moral Agency 
SN  - 9780674981423
AV  - JF1601 .Z34 2017eb
U1  - 172/.2 23
PY  - 2018///]
CY  - Cambridge, MA : 
PB  - Harvard University Press, 
KW  - Civil service
KW  - Moral and ethical aspects
KW  - Northeastern States
KW  - Local government
KW  - Municipal officials and employees
KW  - POLITICAL SCIENCE / History & Theory
KW  - bisacsh
N1  - Frontmatter --; Contents --; Preface --; Introduction --; Chapter 1: Street-Level Discretion --; Chapter 2: Three Pathologies. The Indifferent, the Enforcer, and the Caregiver --; Chapter 3: A Gymnastics of the Self. Coping with the Everyday Pressures of Street-Level Work --; Chapter 4: When the Rules Run Out. Informal Taxonomies and Peer-Level Accountability --; Chapter 5: Impossible Situations. On the Breakdown of Moral Integrity at the Front Lines of Public Service --; Conclusion --; Notes --; Bibliography --; Acknowledgments --; Index; restricted access
N2  - Bernardo Zacka probes the complex moral lives of street-level bureaucrats—the frontline social and welfare workers, police officers, and educators who represent government’s human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield significant discretion and make decisions that profoundly affect people’s lives
UR  - https://doi.org/10.4159/9780674981423
UR  - https://www.degruyter.com/isbn/9780674981423
UR  - https://www.degruyter.com/cover/covers/9780674981423.jpg
ER  -