TY  - BOOK
AU  - Muller,Jerry Z.
TI  - The Tyranny of Metrics
SN  - 9780691191911
AV  - HD58.9 
U1  - 658.4013 23
PY  - 2019///]
CY  - Princeton, NJ : 
PB  - Princeton University Press, 
KW  - Organizational effectiveness
KW  - Measurement
KW  - Performance standards
KW  - BUSINESS & ECONOMICS / Management
KW  - bisacsh
KW  - Abstract knowledge
KW  - Embracing the Fog of War
KW  - From Higher Aims to Hired Hands
KW  - KPI
KW  - Mass Flourishing
KW  - No Child Left Behind
KW  - accountability
KW  - balanced scorecard
KW  - behavioral systems analysis
KW  - competitive advantage
KW  - formulaic knowledge
KW  - higher education
KW  - innovation
KW  - key performance indicators
KW  - metric fixation
KW  - organizational complexity
KW  - pay for performance
KW  - pay-for-performance
KW  - performance effects
KW  - performance measurement
KW  - performance problem
KW  - productivity
KW  - time loss
KW  - transparency
KW  - value-added testing
N1  - Frontmatter --; Contents --; Preface to the Paperback --; Introduction --; I. THE ARGUMENT --; 1. The Argument in a Nutshell --; 2. Recurring Flaws --; II. THE BACKGROUND --; 3. The Origins of Measuring and Paying for Performance --; 4. Why Metrics Became So Popular --; 5. Principals, Agents, and Motivation --; 6. Philosophical Critiques --; III. THE MISMEASURE OF ALL THINGS? Case Studies --; 7. Colleges and Universities --; 8. Schools --; 9. Medicine --; 10. Policing --; 11. The Military --; 12. Business and Finance --; 13. Philanthropy and Foreign Aid --; EXCURSUS --; 14. When Transparency Is the Enemy of Performance: Politics, Diplomacy, Intelligence, and Marriage --; IV. CONCLUSIONS --; 15. Unintended but Predictable Negative Consequences --; 16. When and How to Use Metrics: A Checklist --; Acknowledgments --; Notes --; Index; restricted access; Issued also in print
N2  - How the obsession with quantifying human performance threatens business, medicine, education, government-and the quality of our livesToday, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the rewards based on the numbers. But in our zeal to instill the evaluation process with scientific rigor, we've gone from measuring performance to fixating on measuring itself-and this tyranny of metrics now threatens the quality of our organizations and lives. In this brief, accessible, and powerful book, Jerry Muller uncovers the damage metrics are causing and shows how we can begin to fix the problem. Filled with examples from business, medicine, education, government, and other fields, the book explains why paying for measured performance doesn't work, why surgical scorecards may increase deaths, and much more. But Muller also shows that, when used as a complement to judgment based on personal experience, metrics can be beneficial, and he includes an invaluable checklist of when and how to use them. The result is an essential corrective to a harmful trend that increasingly affects us all
UR  - https://doi.org/10.1515/9780691191263?locatt=mode:legacy
UR  - https://www.degruyter.com/isbn/9780691191263
UR  - https://www.degruyter.com/cover/covers/9780691191263.jpg
ER  -