TY  - BOOK
AU  - Altinay,Levent
AU  - Behboodi,Zahra
AU  - Bufkin,Alexa
AU  - Chepkemei Rop,Wendy
AU  - Cooper,Chris
AU  - Ertas,Mehmet
AU  - Fisher,Ron
AU  - Francis,Mark
AU  - Ghaderi,Zahed
AU  - Haven-Tang,Claire
AU  - Kakarougkas,Christos
AU  - Kim,Hany
AU  - Kırlar-Can,Burçin
AU  - Liu-Lastres,Bingjie
AU  - Makian,Sarasadat
AU  - McLean,Jacqueline
AU  - Nematpour,Mohammad
AU  - Paraskevas,Alexandros
AU  - Patterson,Ian
AU  - Puad Mat Som,Ahmad
AU  - Rodríguez-Toubes,Diego
AU  - Sikora,Ivan
AU  - Stavrinoudis,Theodoros
AU  - Tello Contreras,Juan Manuel
AU  - Vargas-Sánchez,Alfonso
AU  - Wang,Jia
TI  - Organizational learning in tourism and hospitality crisis management
T2  - De Gruyter Studies in Tourism ,
SN  - 9783110679076
PY  - 2021///]
CY  - Berlin, Boston : 
PB  - De Gruyter, 
KW  - BUSINESS & ECONOMICS / Industries / Hospitality, Travel & Tourism
KW  - bisacsh
KW  - Tourism crisis management
KW  - disaster preparedness
KW  - organizational learning
KW  - organizational resiliency
KW  - organizational vulnerability
N1  - Frontmatter --; Contents --; 1 Introduction --; 2 Organizational learning in tourism crisis management: An experience from Malaysia --; 3 Crisis knowledge in tourism: Types, flows, and governance --; 4 COVID-19 impact on the human aspect of organizational culture and learning: The case of the Greek hospitality industry --; 5 Learning from a cascading crisis: A framework for crisis learning stewardship --; 6 An organizational learning model for crisis management in tourism and hospitality --; 7 Foresight thinking and organizational learning: Scenario planning as a DMO crisis management tool --; 8 Barriers to organizational learning: The case of Mexico and COVID-19 --; 9 Institutionalization of organizational learning frameworks in tourism crisis management --; 10 Crisis and organizational learning: The hidden links between aviation and hospitality industry --; 11 Crisis management and organizational learning: The case of Denizli’s hotels --; 12 Revisiting tourism crisis management practice: Learning from COVID-19 in Spain --; 13 Crisis communication and organizational learning: A case study of the 2010 New York city bed bug crisis --; 14 Tourism supply chain knowledge management in the pandemic era --; 15 Conclusion --; Contributors --; Index; restricted access; Issued also in print
N2  - Tourism and hospitality organizations have always been exposed to disruptions, stresses, and crises, making the management of these adversities a necessary skill. The prolonged and complex turbulence that the industry is often facing from epidemics and pandemics, climate change and extreme environmental phenomena, or political instability and economic crashes, raise questions: Do these organizations learn from the crises they experience? If so, how do they learn, and what do they do with this learning? Organizational Learning in Tourism and Hospitality Crisis Management brings together an array of expert academic analyses of the latest thinking and practice on these questions. Drawing on studies conducted around the world including Greece, Iran, Japan, Malaysia, Mexico, Spain, Turkey, UK, and USA, the contributors apply a wide range of organizational learning and knowledge management theoretical perspectives and concepts to offer new insights into crisis-induced learning in a tourism and hospitality context. The book will be an excellent resource for scholars and students as well as managers of tourism and hospitality organizations, tourism policymakers, and government officials who are involved in tourism destination management
UR  - https://doi.org/10.1515/9783110679120
UR  - https://www.degruyter.com/isbn/9783110679120
UR  - https://www.degruyter.com/document/cover/isbn/9783110679120/original
ER  -