TY  - BOOK
AU  - Ashwall-Yakar,Rachelly
AU  - Bechara,John
AU  - Bogomoletc,Ekaterina
AU  - Bottom,William P.
AU  - Burrell,Melinda
AU  - Cionea,Ioana A.
AU  - Dieckman,Lori
AU  - Edrington,Candice
AU  - Friedman,Malaka
AU  - Goldstein,Deborah
AU  - Goodson,Victoria
AU  - Greenan,Katie
AU  - Hannah,Missy F.
AU  - Hartmann-Piraudeau,Andrea
AU  - Janan Johnson,Amy
AU  - Jang,Daisung
AU  - Katz Jameson,Jessica
AU  - Keduri,Yotam
AU  - Knotts,Erica
AU  - Mawn,D.G.
AU  - Schmidt,Matthew
AU  - Segal,Arik
AU  - Spradley,Elizabeth
AU  - Spradley,R.Tyler
AU  - Vogel,Kathleen M.
AU  - Zeleznikow,John
AU  - Zimmer,Jeanne Felicity
TI  - Emerging Trends in Conflict Management. Contemporary Trends in Conflict and Communication: Technology and Social Media 
T2  - Emerging Trends in Conflict Management
SN  - 9783110687217
PY  - 2022///]
CY  - Berlin, Boston : 
PB  - De Gruyter, 
KW  - Konfliktkommunikation
KW  - Konfliktmanagement
KW  - Soziale Medien
KW  - BUSINESS & ECONOMICS / Conflict Resolution & Mediation
KW  - bisacsh
KW  - Conflict communication
KW  - Conflict management
KW  - Conflict resolution
KW  - Mediated communication
KW  - Social media
N1  - Frontmatter --; Foreword --; Acknowledgements --; Contents --; Introduction --; Part I: Using Technology to Promote Dialogue and Collaboration --; Chapter 1 Ways and Means: How Think Tanks Use Social Media to Influence Public Policy --; Chapter 2 AI Platforms and U.S. Intelligence: Opportunities for Collaboration, Dialogue, and Negotiation --; Chapter 3 Online Deliberative Dialogue with State Leaders: A North Carolina Case Study --; Chapter 4 Connecting Communities Virtually Through Community Mediation --; Chapter 5 Going Hybrid: Using Facebook Groups for People-to-People Dialogue --; Chapter 6 Can You Hear Me Now? How #ShareTheMicNow used Dialogue and Collaboration to Amplify the Voices of Black Women --; Part II: Conflict Communication on Social Media --; Chapter 7 The Right to Tweet Freely: Citizen- Government Social Media Conflict --; Chapter 8 Conflict Management on Facebook: Relationships between Conflict Styles, Incivility, Conflict Tactics, and Outcomes --; Chapter 9 Best Practices for Navigating Escalatory Messages in YouTube Comments: Synthesizing Conflict and Crisis Communication to Address Resistance to Risk Messages --; Chapter 10 Normalizing the New Reality: Newsjacking or Brand Activism? --; Part III: Online Conflict Management in Education, Training, and Practice --; Chapter 11 Resolving Digital Conflicts – Using Community Wisdom for Conflict Resolution Education and Practice in the Digital Era --; Chapter 12 Student Engagement in the Virtual Classroom: Implications for Overcoming Conflict Between Instructors and Students and Creating Collaborative Virtual Workspaces --; Chapter 13 Defining the Line: Freedom of Speech and Online Dispute Resolution Best Practices for Higher Education --; Chapter 14 Surprises and New Paths on the Journey to Developing Online Mediation Training --; Chapter 15 Developing User Centric Intelligent Online Dispute Resolution Systems --; List of Figures --; List of Tables --; List of Contributors --; About the Editors --; Index; restricted access; Issued also in print
N2  - Contemporary Trends in Conflict and Communication: Technology and Social Media examines the myriad ways conflict communication occurs in mediated spaces, whether through social media platforms such as Twitter, Facebook, and Instagram, on private social enterprise spaces, or through formal online dispute resolution (ODR) technologies. We were experiencing the increase of conflict communication in hybrid spaces prior to the COVID-19 pandemic, yet the global lockdown that shifted everyone to remote teaching, learning, and working heightened our attention to the impact of technology and social media on conflict dynamics. While social media is often implicated in the spread of alternative facts, false news, and intimidation, technology and new media also have the capacity to enhance and transform conflict communication in education, workplace, and socio-political settings. The contributors to this volume showcase cutting-edge research that helps us make sense of the times we are living in and is organized in three sections: (1) Using technology to promote dialogue and collaboration, (2) Conflict communication on social media, (3) Online conflict management in education, training, and practice. This collection is relevant to scholars of conflict studies as it highlights key trends and areas for future research to improve conflict communication, dialogue, and collaboration and proposes ideas for using technology and social media to transform and connect rather than polarize and divide
UR  - https://doi.org/10.1515/9783110687262
UR  - https://www.degruyter.com/isbn/9783110687262
UR  - https://www.degruyter.com/document/cover/isbn/9783110687262/original
ER  -