TY  - BOOK
AU  - StClair,Guy
TI  - Total Quality Management in Information Services
T2  - Information Services Management Series
SN  - 9783598243684
AV  - ZA3157.S23 
U1  - 025 23
PY  - 2012///]
CY  - Berlin, Boston : 
PB  - K. G. Saur, 
KW  - LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General
KW  - bisacsh
N1  - Frontmatter --; The author --; Introduction to the series --; Contents --; Foreword --; Introduction: ‘Total quality management means quality service’ --; Part 1 Quality and Information Services --; Part 2 TQM – the Critical Components for Information Services --; Part 3 Bringing quality management to information services --; Selected bibliography --; Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria --; Index; restricted access; Issued also in print
UR  - https://doi.org/10.1515/9783110963984
UR  - https://www.degruyter.com/isbn/9783110963984
UR  - https://www.degruyter.com/document/cover/isbn/9783110963984/original
ER  -