TY  - BOOK
AU  - Meredith,Meri
TI  - Dealing with an International Clientele: Communications, Diplomacy and Etiquette
T2  - Information Services Management Series
SN  - 9783598243707
PY  - 2005///]
CY  - Berlin, Boston : 
PB  - K. G. Saur, 
KW  - LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General
KW  - bisacsh
N1  - Frontmatter --; Contents --; Acknowledgments --; Introduction --; Chapter One. The Problem --; Chapter Two. Welcome --; Chapter Three. Respect --; Chapter Four. Speak Slowly and Distinctly --; Chapter Five. Communication --; Chapter Six. Etiquette --; Chapter Seven. Diplomacy --; Chapter Eight. Learning versus Teaching --; Chapter Nine. Cultures of the World, A-I --; Chapter Ten. Cultures of the World, J-W --; Backmatter; restricted access; Issued also in print
N2  - This book is aimed at all librarians and information professionals working in culturally diverse environments, whether in an academic, public or commercial setting. It addresses the issues of communication, diplomatic etiquette and common courtesies from a wide range of cultures and of how to provide library services across cultural boundaries and languages. Each chapter clearly defines a different aspect and provides clear guidance and strategies for librarians to follow in their everyday work. The book is packed with advice on how to deal with many of the situations, which arise as the result of different cultural backgrounds and language
UR  - https://doi.org/10.1515/9783598440120
UR  - https://www.degruyter.com/isbn/9783598440120
UR  - https://www.degruyter.com/document/cover/isbn/9783598440120/original
ER  -