TY  - BOOK
AU  - Bakker,Monica
AU  - Collignon,Robert
AU  - Dragt,Marike
AU  - Erkens,Franck
AU  - Foqué,René
AU  - Haan,Boukje de
AU  - Mosterd,Paul
AU  - Smit,Gerty
AU  - Spies,Paul
AU  - Verbelen,Tom
AU  - Wijers,Jean Paul
TI  - Managing Authentic Relationships: Facing New Challenges in a Changing Context 
SN  - 9789462988613
AV  - HM1261 
U1  - 303.33 23
PY  - 2019///]
CY  - Amsterdam : 
PB  - Amsterdam University Press, 
KW  - Executive ability
KW  - Leadership
KW  - Philosophy
KW  - Contemporary Society
KW  - Digital and Social Media
KW  - Psychology
KW  - Social and Political Sciences
KW  - Sociology and Social History
KW  - BUSINESS & ECONOMICS / Organizational Behavior
KW  - bisacsh
KW  - relationship management, relationship marketing, stakeholder, stakeholders, stakeholder management, networking, external relations, business relationships, CRM, trust, reciprocity, business development, relationships, lobbying, diplomacy, customer relationship management, networking
N1  - Frontmatter --; Content --; Foreword --; Preface --; Introduction --; Authentic Relationships --; How do you want to be seen? --; 1. The Importance of Networks and Relationships --; 2. The Importance of Protocol in Networks --; The future of protocol; how new rituals might modernize protocol in our highly individualized age --; Protocol is an executor of Strategic Relationship Management --; 3. Developing a Networking Vision --; Managing Relationships --; Upward mobility --; 4. Relationship Management Strategy --; 5. Relationship Echelons and Stakeholder Management --; 6. Developing a Relationship Management Plan --; Public sector Strategic Relationship Management - The Municipality of Antwerp's story of facilitating benefits for the community --; 7. Relationship Management Capabilities --; 8. Assessing the Return-on-Relationship (RoR) --; 9. Relationship Performance Management --; Making relationship marketing more valuable --; 10. The Responsibility for Strategic Relationship Management --; 11. Implementing a Relationship Management Strategy; Implementing Change --; How a refugee organization professionalized its relationship management --; Successful Encounters --; LinkedIn or Facebook? --; 12. Supporting the Networkers; Creating the Networking Tool Kit --; 13. Networking Events or Meetings --; The authors --; The Institute of Strategic Relationship Management --; Enroll in the postgraduate program Strategic Relationship Management of the Institute of Strategic Relationship Management --; Glossary --; Index --; Thank you --; Colophon; restricted access; Issued also in print
N2  - In an increasingly connected world, Strategic Relationship Management is a vital capability for successful organizations. The book Managing Authentic Relationships; Facing New Challenges in a Changing Context focuses on building and managing a strong network and reciprocal relationships for the entire organization by implementing a professional relationship management approach at strategic, tactical and operational level. Professional relationship management makes valuable and measurable contributions to the strategic goals of an organization by: Expanding the organization's strategy to a Relationship Management Strategy; Efficiently managing relationships and correctly mapping stakeholders; Embedding clear responsibility for relationship management throughout the organization; Measuring results and calculating the Return-on-Relationship; Developing strong networking skills and networkers who are able to act as eyes and ears for the organization; Organizing effective networking activities with measurable results. This book also offers a holistic view. Managing authentic relationships requires a shared understanding of what relationships are. It is impossible to develop successful relationship management without authentic relationships based on trust and reciprocity
UR  - https://doi.org/10.1515/9789048540884?locatt=mode:legacy
UR  - https://www.degruyter.com/isbn/9789048540884
UR  - https://www.degruyter.com/document/cover/isbn/9789048540884/original
ER  -