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The Tourism and Leisure Experience : Consumer and Managerial Perspectives / ed. by Michael Morgan, Peter Lugosi, J.R. Brent Ritchie.

Contributor(s): Material type: TextTextSeries: Aspects of Tourism ; 44Publisher: Bristol, UK; Blue Ridge Summit, PA : Channel View Publications, [2010]Copyright date: ©2010Description: 1 online resource (264 p.)Content type:
Media type:
Carrier type:
ISBN:
  • 9781845411497
  • 9781845411503
Subject(s): DDC classification:
  • 910.68 22
LOC classification:
  • G155.A1 T58934869 2010
  • G155.A1 T58934869 2010
Other classification:
  • online - DeGruyter
Online resources: Available additional physical forms:
  • Issued also in print.
Contents:
Frontmatter -- Contents -- Contributors -- Preface -- Introduction -- Part 1: Understanding the Consumer Experience in Tourism and Leisure: Concepts and Issues -- Chapter 1. The Dimensions of the Tourist Experience -- Chapter 2. Searching for Escape, Authenticity and Identity: Experiences of 'Lifestyle Travellers' -- Chapter 3. The Shaping of Tourist Experience: The Importance of Stories and Themes -- Chapter 4. The Role and Meaning of Place in Cultural Festival Visitor Experiences -- Part 2: Researching the Experience -- Chapter 5. Research Processes for Evaluating Quality Experiences: Reflections from the 'Experiences' Field(s) -- Chapter 6. Researching Visual Culture: Approaches for the Understanding of Tourism and Leisure Experiences -- Chapter 7. 'Been There, Done That': Embracing our Post-trip Experiential Recollections through the Social Construction and Subjective Consumption of Personal Narratives -- Chapter 8. Capturing Sensory Experiences Through Semi-Structured Elicitation Questions -- Part 3: Managing the Experience -- Chapter 9. Delivering Quality Experiences for Sustainable Tourism Development: Harnessing a Sense of Place in Monmouthshire -- Chapter 10. Theatre in Restaurants: Constructing the Experience -- Chapter 11. Tourism Memorabilia and the Tourism Experience -- Chapter 12. The Experience Economy 10 Years On: Where Next for Experience Management? -- Index
Summary: People do not buy products, or even services; they purchase the total experience that the product or service provides. Experience management is seen as the way to remain competitive in markets where globalisation and technology have turned products and services into commodities. This book draws together academic and practitioner insights into the consumer experience by combining the perspectives of the tourist consumer with that of experience managers, supported by examples from tourism, leisure, hospitality, sport and event contexts. With contributions from established and emerging international scholars, it is organised into three sections: understanding experiences, researching experiences and managing experiences. It aims to provide students, researchers and managers with a stimulating overview of the current research and managerial issues in the field and as well as a resource to guide their further reading.
Holdings
Item type Current library Call number URL Status Notes Barcode
eBook eBook Biblioteca "Angelicum" Pont. Univ. S.Tommaso d'Aquino Nuvola online online - DeGruyter (Browse shelf(Opens below)) Online access Not for loan (Accesso limitato) Accesso per gli utenti autorizzati / Access for authorized users (dgr)9781845411503

Frontmatter -- Contents -- Contributors -- Preface -- Introduction -- Part 1: Understanding the Consumer Experience in Tourism and Leisure: Concepts and Issues -- Chapter 1. The Dimensions of the Tourist Experience -- Chapter 2. Searching for Escape, Authenticity and Identity: Experiences of 'Lifestyle Travellers' -- Chapter 3. The Shaping of Tourist Experience: The Importance of Stories and Themes -- Chapter 4. The Role and Meaning of Place in Cultural Festival Visitor Experiences -- Part 2: Researching the Experience -- Chapter 5. Research Processes for Evaluating Quality Experiences: Reflections from the 'Experiences' Field(s) -- Chapter 6. Researching Visual Culture: Approaches for the Understanding of Tourism and Leisure Experiences -- Chapter 7. 'Been There, Done That': Embracing our Post-trip Experiential Recollections through the Social Construction and Subjective Consumption of Personal Narratives -- Chapter 8. Capturing Sensory Experiences Through Semi-Structured Elicitation Questions -- Part 3: Managing the Experience -- Chapter 9. Delivering Quality Experiences for Sustainable Tourism Development: Harnessing a Sense of Place in Monmouthshire -- Chapter 10. Theatre in Restaurants: Constructing the Experience -- Chapter 11. Tourism Memorabilia and the Tourism Experience -- Chapter 12. The Experience Economy 10 Years On: Where Next for Experience Management? -- Index

restricted access online access with authorization star

http://purl.org/coar/access_right/c_16ec

People do not buy products, or even services; they purchase the total experience that the product or service provides. Experience management is seen as the way to remain competitive in markets where globalisation and technology have turned products and services into commodities. This book draws together academic and practitioner insights into the consumer experience by combining the perspectives of the tourist consumer with that of experience managers, supported by examples from tourism, leisure, hospitality, sport and event contexts. With contributions from established and emerging international scholars, it is organised into three sections: understanding experiences, researching experiences and managing experiences. It aims to provide students, researchers and managers with a stimulating overview of the current research and managerial issues in the field and as well as a resource to guide their further reading.

Issued also in print.

Mode of access: Internet via World Wide Web.

In English.

Description based on online resource; title from PDF title page (publisher's Web site, viewed 30. Aug 2021)