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Best Practice in Accessible Tourism : Inclusion, Disability, Ageing Population and Tourism / ed. by Dimitrios Buhalis, Ivor Ambrose, Simon Darcy.

Contributor(s): Material type: TextTextSeries: Aspects of Tourism ; 53Publisher: Bristol, UK; Blue Ridge Summit, PA : Channel View Publications, [2012]Copyright date: ©2012Description: 1 online resource (408 p.)Content type:
Media type:
Carrier type:
ISBN:
  • 9781845412531
  • 9781845412548
Subject(s): DDC classification:
  • 338.4/791087 23
LOC classification:
  • HV3022 .B47 2012
  • HV3022 .B47 2012eb
Other classification:
  • online - DeGruyter
Online resources: Available additional physical forms:
  • Issued also in print.
Contents:
Frontmatter -- Contents -- Editors -- Contributing Authors -- Acknowledgements -- Foreword -- 1. Introduction -- Section 1: Policies and Strategies for Accessible Tourism -- 2. European Policies for Accessible Tourism -- 3. Accessible Tourism in Flanders: Policy Support and Incentives -- 4. Accessible Tourism for All in Germany -- 5. Accessible Tourism in Greece: Beaches and Bathing for All -- 6. The United States: Travellers with Disabilities -- 7. Accessible Tourism in Australia -- 8. Accessible Tourism in New Zealand -- Section 2: Networks and Partnerships -- 9. Universal Tourism Networks -- 10. Tourism Victoria, Australia - An Integrative Model of Inclusive Tourism for People with Disabilities -- 11. Accessible Tourism in Sweden: Experiences, Stakeholders, Marketing -- 12. The Third Sector Responses to Accessible/Disability Tourism -- 13. Accessible Dive Tourism -- Section 3: The Accessible Tourism Value Chain -- 14. Tour Operating for the Less Mobile Traveller -- 15. Air Travel for People with Disabilities -- 16. Accessible Public Transport: Vienna City Tourism -- 17. Accessible Hotels: Design Essentials -- Section 4: Destination Development -- 18. Wheelchair Travel Guides -- 19. Accessing Heritage Tourism Services -- 20. VisitOSLO, Norway: Supporting Accessible Tourism Content within Destination Tourism Marketing -- 21. Accessible Tourism in Spain: Arona and Madrid -- 22. VisitBritain: Leading the World to Britain -- Section 5: Accessible Tourism Experiences -- 23. Australia: The Alpine Accessible Tourism Project and Disabled Winter Sport -- 24. Special Needs Customer Care Training for Tourism -- 25. Conclusions: Best Accessible Tourism Practice
Summary: This volume presents an international selection of invited contributions on policy and best practice in accessible tourism, reflecting current practices across a range of destinations and business settings. It brings together global expertise in planning, design and management to inform and stimulate providers of travel, transport, accommodation, leisure and tourism services to serve guests with disabilities, seniors and the wider markets that require good accessibility. Accessible tourism is not only about providing access to people with disabilities but also addresses the creation of universally designed environments, services and information that can support people who may have temporary disabilities, families with young children, the ever-increasing ageing population, as well as creating safer work places for employees. The book gives ample evidence that accessible tourism organisations and destinations can expand their target markets as well as improve the quality of their service offering, leading to greater customer satisfaction, loyalty and expansion of business.
Holdings
Item type Current library Call number URL Status Notes Barcode
eBook eBook Biblioteca "Angelicum" Pont. Univ. S.Tommaso d'Aquino Nuvola online online - DeGruyter (Browse shelf(Opens below)) Online access Not for loan (Accesso limitato) Accesso per gli utenti autorizzati / Access for authorized users (dgr)9781845412548

Frontmatter -- Contents -- Editors -- Contributing Authors -- Acknowledgements -- Foreword -- 1. Introduction -- Section 1: Policies and Strategies for Accessible Tourism -- 2. European Policies for Accessible Tourism -- 3. Accessible Tourism in Flanders: Policy Support and Incentives -- 4. Accessible Tourism for All in Germany -- 5. Accessible Tourism in Greece: Beaches and Bathing for All -- 6. The United States: Travellers with Disabilities -- 7. Accessible Tourism in Australia -- 8. Accessible Tourism in New Zealand -- Section 2: Networks and Partnerships -- 9. Universal Tourism Networks -- 10. Tourism Victoria, Australia - An Integrative Model of Inclusive Tourism for People with Disabilities -- 11. Accessible Tourism in Sweden: Experiences, Stakeholders, Marketing -- 12. The Third Sector Responses to Accessible/Disability Tourism -- 13. Accessible Dive Tourism -- Section 3: The Accessible Tourism Value Chain -- 14. Tour Operating for the Less Mobile Traveller -- 15. Air Travel for People with Disabilities -- 16. Accessible Public Transport: Vienna City Tourism -- 17. Accessible Hotels: Design Essentials -- Section 4: Destination Development -- 18. Wheelchair Travel Guides -- 19. Accessing Heritage Tourism Services -- 20. VisitOSLO, Norway: Supporting Accessible Tourism Content within Destination Tourism Marketing -- 21. Accessible Tourism in Spain: Arona and Madrid -- 22. VisitBritain: Leading the World to Britain -- Section 5: Accessible Tourism Experiences -- 23. Australia: The Alpine Accessible Tourism Project and Disabled Winter Sport -- 24. Special Needs Customer Care Training for Tourism -- 25. Conclusions: Best Accessible Tourism Practice

restricted access online access with authorization star

http://purl.org/coar/access_right/c_16ec

This volume presents an international selection of invited contributions on policy and best practice in accessible tourism, reflecting current practices across a range of destinations and business settings. It brings together global expertise in planning, design and management to inform and stimulate providers of travel, transport, accommodation, leisure and tourism services to serve guests with disabilities, seniors and the wider markets that require good accessibility. Accessible tourism is not only about providing access to people with disabilities but also addresses the creation of universally designed environments, services and information that can support people who may have temporary disabilities, families with young children, the ever-increasing ageing population, as well as creating safer work places for employees. The book gives ample evidence that accessible tourism organisations and destinations can expand their target markets as well as improve the quality of their service offering, leading to greater customer satisfaction, loyalty and expansion of business.

Issued also in print.

Mode of access: Internet via World Wide Web.

In English.

Description based on online resource; title from PDF title page (publisher's Web site, viewed 30. Aug 2021)