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020 _a9783110687217
_qprint
020 _a9783110687323
_qEPUB
020 _a9783110687262
_qPDF
024 7 _a10.1515/9783110687262
_2doi
035 _a(DE-B1597)9783110687262
035 _a(DE-B1597)541355
035 _a(OCoLC)1338020049
040 _aDE-B1597
_beng
_cDE-B1597
_erda
072 7 _aBUS110000
_2bisacsh
084 _aonline - DeGruyter
245 0 0 _aEmerging Trends in Conflict Management. Contemporary Trends in Conflict and Communication :
_bTechnology and Social Media /
_ced. by Jessica Katz Jameson, Missy F. Hannah.
264 1 _aBerlin ;
_aBoston :
_bDe Gruyter,
_c[2022]
264 4 _c©2022
300 _a1 online resource (XIV, 288 p.)
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 0 _aEmerging Trends in Conflict Management ;
_vVolume I
505 0 0 _tFrontmatter --
_tForeword --
_tAcknowledgements --
_tContents --
_tIntroduction --
_tPart I: Using Technology to Promote Dialogue and Collaboration --
_tChapter 1 Ways and Means: How Think Tanks Use Social Media to Influence Public Policy --
_tChapter 2 AI Platforms and U.S. Intelligence: Opportunities for Collaboration, Dialogue, and Negotiation --
_tChapter 3 Online Deliberative Dialogue with State Leaders: A North Carolina Case Study --
_tChapter 4 Connecting Communities Virtually Through Community Mediation --
_tChapter 5 Going Hybrid: Using Facebook Groups for People-to-People Dialogue --
_tChapter 6 Can You Hear Me Now? How #ShareTheMicNow used Dialogue and Collaboration to Amplify the Voices of Black Women --
_tPart II: Conflict Communication on Social Media --
_tChapter 7 The Right to Tweet Freely: Citizen- Government Social Media Conflict --
_tChapter 8 Conflict Management on Facebook: Relationships between Conflict Styles, Incivility, Conflict Tactics, and Outcomes --
_tChapter 9 Best Practices for Navigating Escalatory Messages in YouTube Comments: Synthesizing Conflict and Crisis Communication to Address Resistance to Risk Messages --
_tChapter 10 Normalizing the New Reality: Newsjacking or Brand Activism? --
_tPart III: Online Conflict Management in Education, Training, and Practice --
_tChapter 11 Resolving Digital Conflicts – Using Community Wisdom for Conflict Resolution Education and Practice in the Digital Era --
_tChapter 12 Student Engagement in the Virtual Classroom: Implications for Overcoming Conflict Between Instructors and Students and Creating Collaborative Virtual Workspaces --
_tChapter 13 Defining the Line: Freedom of Speech and Online Dispute Resolution Best Practices for Higher Education --
_tChapter 14 Surprises and New Paths on the Journey to Developing Online Mediation Training --
_tChapter 15 Developing User Centric Intelligent Online Dispute Resolution Systems --
_tList of Figures --
_tList of Tables --
_tList of Contributors --
_tAbout the Editors --
_tIndex
506 0 _arestricted access
_uhttp://purl.org/coar/access_right/c_16ec
_fonline access with authorization
_2star
520 _aContemporary Trends in Conflict and Communication: Technology and Social Media examines the myriad ways conflict communication occurs in mediated spaces, whether through social media platforms such as Twitter, Facebook, and Instagram, on private social enterprise spaces, or through formal online dispute resolution (ODR) technologies. We were experiencing the increase of conflict communication in hybrid spaces prior to the COVID-19 pandemic, yet the global lockdown that shifted everyone to remote teaching, learning, and working heightened our attention to the impact of technology and social media on conflict dynamics. While social media is often implicated in the spread of alternative facts, false news, and intimidation, technology and new media also have the capacity to enhance and transform conflict communication in education, workplace, and socio-political settings. The contributors to this volume showcase cutting-edge research that helps us make sense of the times we are living in and is organized in three sections: (1) Using technology to promote dialogue and collaboration, (2) Conflict communication on social media, (3) Online conflict management in education, training, and practice. This collection is relevant to scholars of conflict studies as it highlights key trends and areas for future research to improve conflict communication, dialogue, and collaboration and proposes ideas for using technology and social media to transform and connect rather than polarize and divide.
530 _aIssued also in print.
538 _aMode of access: Internet via World Wide Web.
546 _aIn English.
588 0 _aDescription based on online resource; title from PDF title page (publisher's Web site, viewed 02. Mai 2023)
650 4 _aKonfliktkommunikation.
650 4 _aKonfliktmanagement.
650 4 _aSoziale Medien.
650 7 _aBUSINESS & ECONOMICS / Conflict Resolution & Mediation.
_2bisacsh
653 _aConflict communication.
653 _aConflict management.
653 _aConflict resolution.
653 _aMediated communication.
653 _aSocial media.
700 1 _aAshwall-Yakar, Rachelly
_eautore
700 1 _aBechara, John
_eautore
700 1 _aBogomoletc, Ekaterina
_eautore
700 1 _aBottom, William P.
_eautore
700 1 _aBurrell, Melinda
_eautore
700 1 _aCionea, Ioana A.
_eautore
700 1 _aDieckman, Lori
_eautore
700 1 _aEdrington, Candice
_eautore
700 1 _aFriedman, Malaka
_eautore
700 1 _aGoldstein, Deborah
_eautore
700 1 _aGoodson, Victoria
_eautore
700 1 _aGreenan, Katie
_eautore
700 1 _aHannah, Missy F.
_eautore
_ecuratore
700 1 _aHartmann-Piraudeau, Andrea
_eautore
700 1 _aJanan Johnson, Amy
_eautore
700 1 _aJang, Daisung
_eautore
700 1 _aKatz Jameson, Jessica
_eautore
_ecuratore
700 1 _aKeduri, Yotam
_eautore
700 1 _aKnotts, Erica
_eautore
700 1 _aMawn, D. G.
_eautore
700 1 _aSchmidt, Matthew
_eautore
700 1 _aSegal, Arik
_eautore
700 1 _aSpradley, Elizabeth
_eautore
700 1 _aSpradley, R. Tyler
_eautore
700 1 _aVogel, Kathleen M.
_eautore
700 1 _aZeleznikow, John
_eautore
700 1 _aZimmer, Jeanne Felicity
_eautore
850 _aIT-RoAPU
856 4 0 _uhttps://doi.org/10.1515/9783110687262
856 4 0 _uhttps://www.degruyter.com/isbn/9783110687262
856 4 2 _3Cover
_uhttps://www.degruyter.com/document/cover/isbn/9783110687262/original
942 _cEB
999 _c242100
_d242100