000 02311nam a22005175i 4500
001 253973
003 IT-RoAPU
005 20221215000728.0
006 m|||||o||d||||||||
007 cr || ||||||||
008 220629t20121997gw fo d z eng d
020 _a9783598243684
_qprint
020 _a9783110963984
_qPDF
024 7 _a10.1515/9783110963984
_2doi
035 _a(DE-B1597)9783110963984
035 _a(DE-B1597)48799
035 _a(OCoLC)979851385
040 _aDE-B1597
_beng
_cDE-B1597
_erda
050 4 _aZA3157.S23
072 7 _aLAN025000
_2bisacsh
082 0 4 _a025
_223
084 _aonline - DeGruyter
100 1 _aSt. Clair, Guy
_eautore
245 1 0 _aTotal Quality Management in Information Services /
_cGuy St. Clair.
250 _aReprint 2012
264 1 _aBerlin ;
_aBoston :
_bK. G. Saur,
_c[2012]
264 4 _c©1997
300 _a1 online resource (261 p.)
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 0 _aInformation Services Management Series
505 0 0 _tFrontmatter --
_tThe author --
_tIntroduction to the series --
_tContents --
_tForeword --
_tIntroduction: ‘Total quality management means quality service’ --
_tPart 1 Quality and Information Services --
_tPart 2 TQM – the Critical Components for Information Services --
_tPart 3 Bringing quality management to information services --
_tSelected bibliography --
_tAppendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria --
_tIndex
506 0 _arestricted access
_uhttp://purl.org/coar/access_right/c_16ec
_fonline access with authorization
_2star
530 _aIssued also in print.
538 _aMode of access: Internet via World Wide Web.
546 _aIn English.
588 0 _aDescription based on online resource; title from PDF title page (publisher's Web site, viewed 29. Jun 2022)
650 7 _aLANGUAGE ARTS & DISCIPLINES / Library & Information Science / General.
_2bisacsh
850 _aIT-RoAPU
856 4 0 _uhttps://doi.org/10.1515/9783110963984
856 4 0 _uhttps://www.degruyter.com/isbn/9783110963984
856 4 2 _3Cover
_uhttps://www.degruyter.com/document/cover/isbn/9783110963984/original
942 _cEB
999 _c253973
_d253973