Total Quality Management in Information Services /
St. Clair, Guy
Total Quality Management in Information Services / Guy St. Clair. - Reprint 2012 - 1 online resource (261 p.) - Information Services Management Series .
Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: ‘Total quality management means quality service’ -- Part 1 Quality and Information Services -- Part 2 TQM – the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index
restricted access http://purl.org/coar/access_right/c_16ec
Mode of access: Internet via World Wide Web.
In English.
9783598243684 9783110963984
10.1515/9783110963984 doi
LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General.
ZA3157.S23
025
Total Quality Management in Information Services / Guy St. Clair. - Reprint 2012 - 1 online resource (261 p.) - Information Services Management Series .
Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: ‘Total quality management means quality service’ -- Part 1 Quality and Information Services -- Part 2 TQM – the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index
restricted access http://purl.org/coar/access_right/c_16ec
Mode of access: Internet via World Wide Web.
In English.
9783598243684 9783110963984
10.1515/9783110963984 doi
LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General.
ZA3157.S23
025