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Total Quality Management in Information Services / Guy St. Clair.

By: Material type: TextTextSeries: Information Services Management SeriesPublisher: Berlin ; Boston : K. G. Saur, [2012]Copyright date: ©1997Edition: Reprint 2012Description: 1 online resource (261 p.)Content type:
Media type:
Carrier type:
ISBN:
  • 9783598243684
  • 9783110963984
Subject(s): DDC classification:
  • 025 23
LOC classification:
  • ZA3157.S23
Other classification:
  • online - DeGruyter
Online resources: Available additional physical forms:
  • Issued also in print.
Contents:
Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: ‘Total quality management means quality service’ -- Part 1 Quality and Information Services -- Part 2 TQM – the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index
Holdings
Item type Current library Call number URL Status Notes Barcode
eBook eBook Biblioteca "Angelicum" Pont. Univ. S.Tommaso d'Aquino Nuvola online online - DeGruyter (Browse shelf(Opens below)) Online access Not for loan (Accesso limitato) Accesso per gli utenti autorizzati / Access for authorized users (dgr)9783110963984

Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: ‘Total quality management means quality service’ -- Part 1 Quality and Information Services -- Part 2 TQM – the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index

restricted access online access with authorization star

http://purl.org/coar/access_right/c_16ec

Issued also in print.

Mode of access: Internet via World Wide Web.

In English.

Description based on online resource; title from PDF title page (publisher's Web site, viewed 29. Jun 2022)