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When the State Meets the Street : Public Service and Moral Agency / Bernardo Zacka.

By: Material type: TextTextPublisher: Cambridge, MA : Harvard University Press, [2018]Copyright date: ©2017Description: 1 online resource (320 p.) : 1 halftone, 3 line illustrations, 2 tablesContent type:
Media type:
Carrier type:
ISBN:
  • 9780674981423
Subject(s): DDC classification:
  • 172/.2 23
LOC classification:
  • JF1601 .Z34 2017eb
Other classification:
  • online - DeGruyter
Online resources:
Contents:
Frontmatter -- Contents -- Preface -- Introduction -- Chapter 1: Street-Level Discretion -- Chapter 2: Three Pathologies. The Indifferent, the Enforcer, and the Caregiver -- Chapter 3: A Gymnastics of the Self. Coping with the Everyday Pressures of Street-Level Work -- Chapter 4: When the Rules Run Out. Informal Taxonomies and Peer-Level Accountability -- Chapter 5: Impossible Situations. On the Breakdown of Moral Integrity at the Front Lines of Public Service -- Conclusion -- Notes -- Bibliography -- Acknowledgments -- Index
Summary: Bernardo Zacka probes the complex moral lives of street-level bureaucrats—the frontline social and welfare workers, police officers, and educators who represent government’s human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield significant discretion and make decisions that profoundly affect people’s lives.
Holdings
Item type Current library Call number URL Status Notes Barcode
eBook eBook Biblioteca "Angelicum" Pont. Univ. S.Tommaso d'Aquino Nuvola online online - DeGruyter (Browse shelf(Opens below)) Online access Not for loan (Accesso limitato) Accesso per gli utenti autorizzati / Access for authorized users (dgr)9780674981423

Frontmatter -- Contents -- Preface -- Introduction -- Chapter 1: Street-Level Discretion -- Chapter 2: Three Pathologies. The Indifferent, the Enforcer, and the Caregiver -- Chapter 3: A Gymnastics of the Self. Coping with the Everyday Pressures of Street-Level Work -- Chapter 4: When the Rules Run Out. Informal Taxonomies and Peer-Level Accountability -- Chapter 5: Impossible Situations. On the Breakdown of Moral Integrity at the Front Lines of Public Service -- Conclusion -- Notes -- Bibliography -- Acknowledgments -- Index

restricted access online access with authorization star

http://purl.org/coar/access_right/c_16ec

Bernardo Zacka probes the complex moral lives of street-level bureaucrats—the frontline social and welfare workers, police officers, and educators who represent government’s human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield significant discretion and make decisions that profoundly affect people’s lives.

Mode of access: Internet via World Wide Web.

In English.

Description based on online resource; title from PDF title page (publisher's Web site, viewed 24. Aug 2021)